For despair of users, the official e-book loan service eBiblio has been down for a week, without service and without applications, and it is expected to remain so at least until next December 9.
The central platform, from which the eBiblio services of each autonomous community draw, is in maintenance tasks due to a change of provider, so that it does not work in several autonomous communities and with the aggravating circumstance that there has been no prior notice many times.
eBiblio takes an unexpected break
eBlblio is an electronic book loan service promoted by the General Sub-Directorate of Library Coordination of the Ministry of Culture and Sports in collaboration with the Library Services of the Autonomous Communities. It is a free service, accessible through the website of each autonomous community and / or through applications, with the only requirement of having the membership card of your library.
In a year 2020 marked by the COVID-19 pandemic and the mobility limitations that have occurred as a consequence, the eBiblio premise of borrow any title available in the library catalog and download it to the mobile device in one click, was especially relevant. Up to 3 books on loan, 21 days to read each one and without having to return it: after 21 days, the book disappears from the device.
This, with the additional advantage that the eBiblio service was, according to the website of the Ministry of Culture and Sports, “accessible 24 hours a day, 7 days a week and 365 days a year through the internet.” This year it will be a few days less, then Has been without service for a week and you have at least another week left before service is restored. A service cut that in many cases, moreover, came without prior notice.
Online lending service for e-books and digital content from libraries? #eBiblio closed due to system migration without prior notice and until December 9? It has not been possible to plan to maintain 2 active environments so that this does not happen? Communication 0.0 pic.twitter.com/Npjne0VB6O
– Ana Ordás 🚀 (@aordas) November 27, 2020
The reason behind this service outage? A change of provider after last November 26 the contract of the Ministry of Culture will end and Odilo, specialized in this type of applications and services, to such an extent that a large part of the Spanish e-book and library applications bear his signature.
@alwaysstrong Good afternoon, on November 26, the provision of service by Odilo to the Ministry of Culture ended. If you require more information about eBiblio, you can contact the Ministry of Culture or the customer service of your library. a greeting
– ODILO (@ODILOES) November 29, 2020
The contract with Odilo ends and, foreseeably, the new provider -which, for the moment is unknown- will have to take over the platform during a transition and maintenance that began a week ago and will last, at least, until December 9. Due, the eBiblio app has been removed from Google Play and the App Store, and the web version of several autonomous communities shows an error message, like the one in Madrid.
Maintenance stoppages, supplier changes and contract terminations are inevitable, although what some Internet users complain about is lack of foresight. Being a change of provider after the end of the provision of the service, there should have been time to notify users in advance or, better still, prepare a transition that did not imply the interruption of the service.
The “good” news is that the hiatus shouldn’t last much longer, should be back on december 9 or on Wednesday of next week. Meanwhile, the web version of eBiblio in most of the autonomous communities shows a message, with the few exceptions of Castilla y León and Catalonia, which in principle continue to work for those who have the application already installed.