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so you can solve most problems

Are you trying to make a video call and it is impossible? The app does not connect, the quality is low, you cannot establish constant communication… Your connection may have problems or that these are something of the server: we show you what you can do to solve all the problems. As far as possible.

Video calls will be the stars of these parties. For the good (they allow families to connect even if they are not close) and also for the bad (network saturation is expected due to excess communications). Are you having problems with video calls or do you want to save yourself any future inconvenience? Well, we have gathered all the solutions that you can put into practice. They do not guarantee that you will finally be able to communicate, but they will be very helpful.

The main thing: make sure you have a good connection

Jitsi Meet

Video calls consume a lot of bandwidth, that’s a fact. Let’s multiply this consumption by all the people who want to see and hear each other over the phone and we will have the main reason why video calls lose quality and even cannot be made: networks are saturated due to the huge amount of data that circulates through them.

How to know if there is an incident with your fiber or mobile operator

Before ruling out any other problem, the first thing you should do is make sure your internet connection is working properly. For it:

  • Go to the network settings of your mobile and make sure you are connected to the WiFi.
  • Open your browser and try to load any page. Does it look right? So you have an Internet connection.
  • Run a speed test on your phone (search Google and choose the one suggested by the search engine, for example). Is the download and upload speed correct? With 10 megabits (upload / download) it is usually enough to establish a video call of sufficient quality. You should also look at the latency: the desirable thing is that it is below 100 ms.

If the speed test came out with acceptable values, and you are still unable to make video calls, you can always switch between the Internet connections you have available.

Switch to mobile data

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If you cannot establish a video call with WiFi, try deactivating the domestic connection to use mobile data. Like is logic, do it only if you have enough data in your rate: an hour of video call can exceed the gig. Even so, it is always advisable to switch to mobile data in case it was your router.

How much mobile data consumes a video call: WhatsApp, Instagram, Skype, Hangouts and more, tested

The networks will surely be saturated during the biggest traffic peaks (Christmas Eve, Christmas, New Year’s Eve …), both those of the fiber operators and the mobile infrastructure. To secure video calls you may need to toggle between one connection type and another: It is best to have an alternative whenever possible.

Restart your router and mobile


It seems the most typical, but it never hurts to try it. In fact, part of the problems that an Internet service gives can be solved by just restarting the computers (even on servers it is done, for example). Therefore, access your router and disconnect the power button and then turn it on. Do the same with the phone.

A good strategy is that everyone who is going to participate in the video call you restart your router, mobile phones and other equipment with which you access the Internet in order to enter communication as ‘fresh’ as ​​possible.

Switch video calling app


Your connection may work properly, you have a high bandwidth and the upload, download and latency of your network have more than enough capacities to establish a video call without problems. But of course, the platform itself can accumulate errors due to saturation, so there is little you can do if you all try to connect through an app that does not work.

To ensure the video call, it is recommended that you all have a list of installed apps in order to move between one or the other depending on their saturation.

All platforms are preparing for these dates. However, and given that the vast majority of users will want to see our friends and family right at the same time, service outages will be common. And there is no way to solve these crashes apart from changing applications: install the most common ones so that you always have an alternative at hand and without wasting too much time with the change of room.

The best apps to make video calls on Android

Here is our list of recommendations for video calls:

  • Zoom. It is one of the usual choices, also one that can saturate earlier due to demand: it supports meetings of up to 100 people on the free account. Available for Android and also for iPhone.
  • Google Meet. The platform should not give problems, it is convenient to have it at hand. It is valid for meetings of up to 100 people. And suitable for Android and iPhone.
  • Jitsy Meet. Video calling platform that has no participant limit (the server sets the limit). Good alternative to consider if the other platforms fail. You can download it from here for Android and from this link for iPhone.
  • Google Duo. The video calling app that Google pre-installs on many Android devices allows sufficiently stable communications with up to 32 people. You can download it for Android and also for iPhone.
  • Houseparty. Much less crowded than the previous ones, but more than valid to gather up to eight participants. In addition, it has games included, so you can play remotely as well as chat. It is available for Android and also for iOS.

Apart from the purely dedicated video calling platforms, the most popular messaging applications also offer this service. From eight participants to the 50-person Facebook Rooms, an option present in Messenger and WhatsApp. Also, if all meeting participants have an Apple device (iPhone, iPad or Mac) as well You can choose FaceTime: allows video calls of up to 32 people.

WhatsApp Messenger

WhatsApp Messenger

Messenger: free messages and video calls

Messenger: free messages and video calls

Skype: Free IM & Video Calls

Skype: Free IM & Video Calls

LINE: Call and text free

LINE: Call and text free

Signal - Private Messaging

Signal – Private Messaging

If nothing works, be patient

Your connection works correctly, downloading and uploading have high speed, you have changed applications without finding one that offers stable video calls with sufficient quality … Well, there is little else to do, it only remains to have some patience. If there is a peak in traffic, it is best to agree on a meeting time at a less crowded time.

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